News

Image announcing EGNSS user satisfaction survey

Your voice matters: EGNOS and GALILEO User Satisfaction Surveys are now open!

Thursday, October 10, 2024

Contribute to the evolution of EU satellite navigation by taking part in the 2024 EGNOS and Galileo User Satisfaction SurveysLike in previous years, EUSPA is looking for feedback from EGNSS (EGNOS and Galileo) users so we can improve our services from practical experiences and user expectations. By taking just a few minutes, you can play a key…

White paper on EGNOS for UAS operations

Monday, September 23, 2024

EGNOS, initially deployed for safety of life navigation services in aviation, has expanded its applications to emerging domains such as Unmanned Aircraft Systems (UAS) operations, which have evolved exponentially in the recent years.In this type of operations, GNSS has become essential for a safer and more reliable navigation of UAS…

EGNOS Safety of Life Service for Aviation SDD v3.6 released: Broadening horizons and enhancing safety.
Monday, September 09, 2024
The new EGNOS SoL Service for Aviation SDD introduces several updates designed to improve the precision, reliability, and safety of satellite navigation services in aviation. One of the standout features in SDD v3.6 is the introduction of updated commitment maps. These maps visually represent the regions where EGNOS commits to delivering a…

EGNOS new release: Eight Months of Stellar Performance Amid Solar Peaks
Monday, July 01, 2024
Eight months ago, the release of EGNOS last version marked a significant milestone in the evolution of this essential technology, and its performance has been exceptional, even amid the challenges of the solar peak.The European Geostationary Navigation Overlay Service (EGNOS) is a satellite-based augmentation system (SBAS) that…

EGNOS offers increased resiliency against peak solar flares
Friday, April 05, 2024
On 24 March a solar flare caused satellite anomalies and periods of GPS degradation. But, thanks to EGNOS, you probably didn’t even notice.Have trouble telling your north from your south? You’re not alone. It turns out, the sun seems to get things mixed up too. That’s because every 11 or so years, the sun’s magnetic field…

EGNOS Workshop 2024 Highlights
Thursday, March 21, 2024
The European Union Agency for the Space Programme (EUSPA), together with European Satellite Services Provider (ESSP), held a two-day meeting in Dublin last week. More than 130 people participated from 23 different countries, including national air navigation service providers and authorities, civil aircraft operators, maritime receiver’s…

New EGNOS Safety of Life (SoL) assisted service for MAritime userS (ESMAS) and User Support Service updated
Wednesday, March 13, 2024
The European Union Agency for the Space Programme (EUSPA) declared the new EGNOS Safety of Life (SoL) assisted service for MAritime userS (ESMAS). A new User Support Website for the service has been published and the former EGNOS User Support Website has been modified. The following changes are brought to the attention of all EGNOS users:…

EGNOS User Satisfaction Survey 2023 is open, and we want to hear from you!
Monday, November 27, 2023
The EGNOS User Satisfaction Survey aims at collecting valuable feedback from current and potential users. Continuing from the combined survey model launched last year (EGNOS and Galileo), this multiple-choice survey only takes a few minutes to complete but your contribution can have a huge impact on the…

The EGNOS Bulletin Autumn 23’ has been released
Wednesday, November 15, 2023
Access the new issue of the EGNOS Bulletin and read unique success stories about the use of EGNOS in various domains. Our cover story is the successful case about the addition of new LPV-capable aircraft to the KLM fleet, The Netherlands flag carrier. In this issue, you can also read the success story of Lahti-Vesivehmaa Aerodrome, that has…

EFLA aerodrome published the first-ever LPV to a Non-Instrument Runway End (NIRE) in Class G airspace.
Friday, October 06, 2023
In January 2023, the Lahti-Vesivehmaa Aerodrome (ICAO code: EFLA), located in southern Finland, two hours to the north of Helsinki, published the first LPV procedure to a Non-Instrument Runway End (NIRE) in Class G (uncontrolled) airspace in Europe; thus, becoming pioneers on the matter and paving the way for many other procedures to come. EFLA…

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Safety Of Life Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive
EGNOS Helpdesk Ask questions
EDAS & MARITIME Helpdesk Ask questions

The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Oct 23, 2024

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
3, rue Tarfaya - CS 84432
31405 Toulouse Cedex 4 France
Registered in RCS Toulouse under number SIREN 508 275 286, having its share capital equal to EUR 999.996, 00 with VAT number FR 32 508 275 286
Recept:                +33(0)5 61 28 19 54
Fax:                     +33(0)5 61 28 35 11

For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

1.2   Hosting

GMV SOLUCIONES GLOBALES INTERNET S.A.U.
C/ Isaac Newton 11,
PTM Tres Cantos
28760 Madrid - SPAIN

2.      Intellectual Property Rights

The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

3.      Personal data & privacy

ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

4.      Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

6.      Disclaimer

All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
ESSP SHALL NOT BE LIABLE FOR ANY lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of customers, loss of data or, interference with the business or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or in connection with this website.

EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
·         Loss, misappropriation, contamination of data in particular due to virus or Trojans.

ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

7.      Suspension or interruption of the Website

ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

8.      Modification and evolution of the T&C

The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

9.      Governing law

This T&C shall be construed and governed under the French law with exclusive jurisdiction of Paris Courts, even in case of multiple defendants, summary proceedings (interim ruling, evidence, provisional measures or other) or introduction of third parties.

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