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User Consultation Platform and Downstream Day Banner

User Consultation Platform and Downstream Day Event: Registration’s open!

Thursday, November 20, 2025

The User Consultation Platform (UCP) together with the Space Downstream Day registration is now open. The two-day event taking place 4-5 December in Prague and online, brings together stakeholders from across the space ecosystem to exchange views, identify user needs and shape the evolution of EU Space services and downstream opportunitiesDay 1 –…

EGNOS Workshop 2025: Europe’s First Satellite Navigation Service Enters a New Era

Tuesday, November 04, 2025

From its beginnings as the origin of the EU Space Programme to its growing role across multiple transport sectors, EGNOS continues to expand its reach. The 2025 Workshop in Berlin brought together experts and users from across Europe to celebrate progress, share insights, and look ahead to the next generation of services.If the EU Space Programme…

Help Shape the Future of EGNOS: Take Part in the 2025 EGNSS User Satisfaction Survey!

Tuesday, October 28, 2025

Your input plays a vital role in helping us enhance our services based on real-world user needs and expectations.By dedicating just a few minutes of your time, you can help shape the future performance and usability of Europe’s satellite navigation programmes. Take the 2025 EGNSS User Satisfaction Survey Every perspective matters…

Explore, Connect, Discover: Registration now open for EGNOS Workshop 2025
Monday, July 07, 2025
We are thrilled to announce that registration is now open for the EGNOS Workshop 2025, taking place on October 1–2 in Berlin, Germany. Co-organized by ESSP and EUSPA (European Union Agency for the Space Programme), this two-day event will bring together EGNOS stakeholders, decision-makers,…

Mark Your Calendar to attend the EGNOS Workshop in Berlin in October 2025
Wednesday, April 30, 2025
The EGNOS Workshop 2025 will take place on October 1-2, 2025, at the Leonardo Hotel in Berlin. This hotel is situated in the heart of the city, making it easily accessible for participants travelling from different countries.This two-day event promises to be an exceptional opportunity for professionals and stakeholders in the European GNSS…

EGNOS 2025 Workshop in Berlin: An insight into the evolution of satellite navigation
Thursday, February 27, 2025
The EGNOS (European Geostationary Navigation Overlay Service) Workshop 2025 is set to take place on October 1-2, 2025, in the vibrant city of Berlin, Germany. This prestigious event, known for gathering leading experts and professionals in satellite-based navigation, promises to be an exceptional platform for sharing innovations, discussing…

EGNOS reaches milestone of 1,000 approach procedures: A testimony to your commitment to safety and efficiency
Friday, December 13, 2024
EGNOS has reached an impressive milestone with 1,000 approach procedures now utilising its Satellite-Based Augmentation System (SBAS). This achievement highlights EGNOS's vital role in transforming aviation safety, accessibility, and sustainability across Europe.Supporting safety in aviationThe integration of EGNOS has introduced…

EGNOS new release: Eight Months of Stellar Performance Amid Solar Peaks
Monday, July 01, 2024
Eight months ago, the release of EGNOS last version marked a significant milestone in the evolution of this essential technology, and its performance has been exceptional, even amid the challenges of the solar peak.The European Geostationary Navigation Overlay Service (EGNOS) is a satellite-based augmentation system (SBAS) that…

EGNOS offers increased resiliency against peak solar flares
Friday, April 05, 2024
On 24 March a solar flare caused satellite anomalies and periods of GPS degradation. But, thanks to EGNOS, you probably didn’t even notice.Have trouble telling your north from your south? You’re not alone. It turns out, the sun seems to get things mixed up too. That’s because every 11 or so years, the sun’s magnetic field…

EGNOS Workshop 2024 Highlights
Thursday, March 21, 2024
The European Union Agency for the Space Programme (EUSPA), together with European Satellite Services Provider (ESSP), held a two-day meeting in Dublin last week. More than 130 people participated from 23 different countries, including national air navigation service providers and authorities, civil aircraft operators, maritime receiver’s…

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Safety Of Life Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive
EGNOS Helpdesk Ask questions
EDAS & MARITIME Helpdesk Ask questions

The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Nov 21, 2025

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
3, rue Tarfaya - CS 84432
31405 Toulouse Cedex 4 France
Registered in RCS Toulouse under number SIREN 508 275 286, having its share capital equal to EUR 999.996, 00 with VAT number FR 32 508 275 286
Recept:                +33(0)5 61 28 19 54
Fax:                     +33(0)5 61 28 35 11

For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

1.2   Hosting

GMV SOLUCIONES GLOBALES INTERNET S.A.U.
C/ Isaac Newton 11,
PTM Tres Cantos
28760 Madrid - SPAIN

2.      Intellectual Property Rights

The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

3.      Personal data & privacy

ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

4.      Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

6.      Disclaimer

All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
ESSP SHALL NOT BE LIABLE FOR ANY lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of customers, loss of data or, interference with the business or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or in connection with this website.

EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
·         Loss, misappropriation, contamination of data in particular due to virus or Trojans.

ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

7.      Suspension or interruption of the Website

ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

8.      Modification and evolution of the T&C

The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

9.      Governing law

This T&C shall be construed and governed under the French law with exclusive jurisdiction of Paris Courts, even in case of multiple defendants, summary proceedings (interim ruling, evidence, provisional measures or other) or introduction of third parties.

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