News

We want to hear from end users like you: the EGNOS Survey is now open

Monday, October 24, 2022

The EGNOS User Satisfaction Survey is now open! This is your chance to tell us what you think about the programme and share your thoughts on how we can make the service even better. Our mission is to link space to user needs, but to do that, we need to hear from you. The EGNOS User Satisfaction Survey is your chance to tell us…

EGNOS Highlights at European Union Space Week 2022: A Multidomain Overview

Sunday, October 23, 2022

The EGNOS status session was packed with useful content for EGNOS users, presented by experts from EUSPA and ESSP Interesting case studies of EGNOS implementation in the aviation, maritime, rail and agriculture sectors had a central part during the meeting. The EGNOS ecosystem is evolving significantly. EGNOS is entering a new era with the…

EUSPA taps ESSP for EGNOS service provider role

Wednesday, September 07, 2022

The European Geostationary Navigation Overlay Service (EGNOS) is Europe’s regional satellite-based augmentation system (SBAS). Used to improve the accuracy and reliability of GNSS positioning information, EGNOS is designed to provide safety of life navigation services to aviation, maritime and land-based users across…

EU Space Week 2022 – registration now open!
Thursday, August 11, 2022
Following two years of online only editions, EU Space Week – Europe’s premiere space event – is back. Happening 3 – 6 October, the 2022 edition will be held as a hybrid event, meaning you can join either online or physically in Prague, the heart of the EU Space Programme. This not-to-be-missed event is set to bring…

EGNOS Summer 22’ Bulletin release
Monday, July 04, 2022
Access here the new edition of the EGNOS Summer’ 22 bulletin to read unique success stories about the use of EGNOS in different domains. Our first article reviews in depth how EGNOS has revolutionized the way we fly, creating greater access to small and regional airports, increasing safety and facilitating more sustainable…

EGNOS makes flying sustainability "easy"
Monday, June 06, 2022
EGNOS, the European Geostationary Navigation Overlay Service, has revolutionised the way we fly: creating greater access to small and regional airports, increasing safety and facilitating more sustainable flight routes across Europe. “From the commercial, regional, general and business aviation sectors to original equipment…

Equipping with EGNOS and LPV capability: how we can help operators in the decision-making
Wednesday, May 18, 2022
EGNOS experts will offer a new webinar on Thursday June 9, especially aimed at aviation operators to present the best current solutions that exist in the European market to equip an aircraft with EGNOS and LPV. ESSP, as EGNOS service provider and its team of engineers specialized in helping to implement the use of EGNOS in…

EU Space Week 2022: Addressing user needs through #EUSpace
Friday, May 06, 2022
EU Space Week, the go-to event for Europe’s space community, is happening 3 – 6 October 2022 in Prague, Czech Republic. After two years of online-only editions, EU Space Week 2022 is set to bring together the entire European Union space community. From policymakers to industry, start-ups, public authorities, investors…

Webinar: Saving patient lives using GNSS for HEMS operations
Friday, March 25, 2022
EUSPA, ESSP and EGIS are pleased to invite you to a webinar dedicated to Helicopter Emergency Medical Services (HEMS) operations; “Saving patient lives using GNSS for HEMS operations” that will be held on the 31st of March 2022, from 13:00 to 14:45 (CET). As part of the agenda, there will be a slot focused on how EGNOS can provide…

Gradual increase of solar activity and its effect on GNSS
Thursday, March 24, 2022
A gradual growth in solar activity is being monitored in the past months. This cyclical activity is expected to increase in the upcoming years and could have an impact on Navigation and Telecommunication Systems. Roughly about every 11 years, the solar magnetic field experiences cyclical variations, called solar cycles, that impact activity on…

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Safety Of Life Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive
EGNOS Helpdesk Ask questions
EDAS & MARITIME Helpdesk Ask questions

The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Oct 03, 2025

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
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For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

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The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

3.      Personal data & privacy

ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

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Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

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All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
ESSP SHALL NOT BE LIABLE FOR ANY lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of customers, loss of data or, interference with the business or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or in connection with this website.

EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
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ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

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ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

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The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

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This T&C shall be construed and governed under the French law with exclusive jurisdiction of Paris Courts, even in case of multiple defendants, summary proceedings (interim ruling, evidence, provisional measures or other) or introduction of third parties.

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