Privacy statement


Privacy statement regarding protection of personal data in relation to the EGNOS APP


All personal data are dealt with in compliance with Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data (Regulation (EC) 45/2001).     


The following data protection information notice outlines the criteria by which the data is collected, managed and used in relation to the EGNOS APP.


Identity of the controller:

Controller: EUSPA Executive Director

European Union Agency for the Space Programme

Janovského 438/2

170 00 Prague 7 – Holesovice

Czech Republic


Departament of the Controller:

Controller: EGNOS Exploitation, Communications

Delegated controller: Head of EGNOS Exploitation; Head of Communications


Identity of the Processor:

ESSP SAS  (EUSPA contractor as EGNOS Service Provider - currently under contract GSA/NP/09/12)

3, rue Tarfaya - CS 84432

31 405 Toulouse cedex 4 – France


Personal Data Protection Officer


Purpose of processing:

The purpose of the processing is the management of the questions submitted via de EGNOS APP to the EGNOS Helpdesk, including the following activities:

  • Management of the EGNOS related questions / tickets
  • Monitoring and reporting on the EGNOS Helpdesk use / activity
  • Dissemination of specific consultations (e.g. DEL-5) and of the annual EGNOS User Satisfaction survey


Data concerned:

Data required for the EGNOS Helpdesk management requested by the EGNOS APP:

  • obligatory data: name, e-mail address and user category
  • optional data: none

When submitting a direct e-mail only the e-mail address is mandatory.


Legal basis:

Activities in the frame of EGNOS Service Provision (ESP) contract between EUSPA and ESSP as contractor (ref. GSA/NP/09/12) and and with data subject’s express consent.


Recipients of the data processed:

Person which have access to the personal data on the basis of the ‘need to know’ principle to:

  • a limited number of persons managing the EGNOS Helpdesk activities among ESSP and EUSPA staff and,
  • a limited number of persons working for companies providing support to ESSP activities as regards the EGNOS Helpdesk management (e.g. Conectys) or companies providing IT support or hosting services to ESSP.

These recipients of the personal data concerned are bound by confidentiality clauses regarding the use, disclosure and protection of the personal data.


Lawfulness of processing:

The lawfulness of the processing is based on Article 5(d) of Regulation (EC) No 45/2001. Data subjects unambiguously give their consent when submitting a question via the EGNOS APP to the EGNOS Helpdesk.


Information on the retention period of personal data:

Data shall be stored as long as required by the Financial Regulation and its Rules of Application for audit and discharge purposes: N+5 years from the end of the year of payment of the balance of the contract GSA/NP/09/12 plus additional 2 years for discharge procedure of EU budget (= N+5+2).


Information on storage of the personal data and possible transfer of data

Personal data are electronically stored in:

The data subject’s rights:

  • Data subjects have the right of access and rectification of their personal data at any time. Requests shall be addressed to ESSP Personal Data Officer :   
  • Data subjects are entitled to lodge an appeal at any time with the European Data Protection Supervisor (EDPS) at  should they consider that the processing operations do not comply with Regulation (EC) No 45/2001.